FAQs

Orthotics are shoe inserts that improve how your feet function by increasing arch support and improving joint alignment.

Our orthotic range was specifically designed to help reduce your pain and decrease risk of injury. Some common conditions they help with include: 

• Plantar Fasciitis
• Achilles Tendonitis
• Morton's Neuroma
• Bunions
• Ankle Pain
• Heel Pain
• Shin Splints
• Knee Pain
• Hip Pain
• Back Pain.

Absolutely. Not just backed, SOLE5 was founded and designed by a team of Australian podiatrists with two decades of expertise.

Yes, unlike many brands, our range of orthotics are approved and registered with the Australian Therapeutic Goods Administration.

Most people don’t need $1,000 custom orthotics. Our orthotics provide the same benefits without the high price tag.

Both of our orthotic styles provide the same level of arch support. Your choice simply comes down to the shoes you wear and the activities you do. Read our blog to help you decide.

Our range is designed to fit nearly every style of shoe. Fitting your most casual styles, through to your most sporty shoes. Although, we do not recommend wearing them in high heels or shoes without an enclosed heel.

All the time. They’re designed to be used all day, every day, in all of your shoes.

Transitioning to wearing orthotics may take some time for your feet to adjust. It's normal to experience a period of adaptation, and wearing them in gradually is key to avoiding discomfort. Follow our recommendations and guidelines on our Fitting here.

Maintaining your SOLE5 orthotic insoles is simple. To keep clean, wipe them with a damp cloth and mild soap. Avoid soaking or submerging them in water, as excessive moisture can damage certain materials.

Orthotics generally have a lifespan of 12 months. Regularly assess the condition of your orthotics. If you notice any wear, reduced support, or the recurrence of pain, it's time to consider replacing them to maintain optimal performance.

For returns, we will accept unopened and unused products in their original packaging within 30 days of purchase. However, please note that the buyer is responsible for the return postage in such cases. Unfortunately, if the orthotic packaging has been opened, we are unable to process a return due to heath and hygiene reasons. For more detailed information on our return policy, please refer to the dedicated section on our website or contact our customer support team for assistance.

In the rare event of any manufacturing defects, please contact our customer support team. We will assess the situation first to determine the nature of the issue and proceed at our discretion.