Refund policy

RETURNS AND REFUNDS

www.sole5.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 30 days of purchase with a valid reason for return. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of www.sole5.com.au.

Due to health and hygiene reasons products that have been opened are not able to be returned.

The cost of returning goods to SOLE5 is the responsibility of the customer.

FAULTY PRODUCTS

In the event that a product you receive is faulty please notify us within 30 days with evidence of any fault.  SOLE5 will asses the claim, and if deemed to be a manufacturing defect, the item will be replaced or a credit voucher for the SOLE55 store will be applied.